FAQs

Did My Order Go Through?

After submitting an order you should receive a confirmation email.  If you did not receive a confirmation email, please check your spam/junk mail folders for the email. If not there, send us an email to support@AlternateBoutique.com or go to contact us and provide us with the details of your order. If you have a btinternet.com email address, you will need to whitelist Shopify's email servers. Add these two servers to your whitelist list in your email "smtp.shopify.com" and "mailer@shopify.com".

Can I add/remove items after my order has been placed?

Orders are processed immediately and cannot be altered once submitted.  Please review your orders to ensure all information is accurate.  We are not responsible for incorrect information (credit card info, address, or other errors)

Can I Cancel an order?

All cancellation must be done within 10 minutes of completing an order.   Send an email to orders@AlternateBoutique.com and provide full name, email address, and order number.   The funds may take up to 15 days to post to your bank or credit card.  

I only received one item, where is the rest?

Please note that many collections may be delivered from separate locations.  Our email confirmation should have multiple tracking codes for orders arriving at separate times.  Rest assured that all items with confirmation numbers are on their way.  

How Do Promotional Codes Work

All codes may only be submitted once and multiple codes cannot be used in one transaction.

How Do I Track My Order

You should receive an email with tracking confirmation within 7 days.  Please Contact us if you have not received it.

Where is my Order?

Please allow 2-4 weeks for shipping and up to 5 weeks on international orders.

I wrote my wrong address, what do I do?

All orders are processed immediately and cannot be changed.  Please review orders and personal information before submitting an order.

Alternate Boutique is not responsible for lost packages or additional fees associated with shipment to an incorrect address.

Lost/stolen/Missing Package

Packages that are either lost, stolen, or undeliverable are NOT our responsibility.   Please contact your local post office for any Packages not delivered within or after the estimated delivery date.

Please note orders may come in separate packages. Each tracking code in the confirmation email should be a separate package.

Where is my order shipping from?

Our main distribution portal is in Asia and the majority of orders are shipped through this location.

Can you ship to any country?

We ship to all major countries.  Please email us at info@AlternateBoutique.com to confirm if you’re in doubt.  

My item is damaged what do I do?

Please contact us at support@AlternateBoutique.com within 24hrs of receiving the defective item to have it replaced or receive store credit

Why am I being charged additional international taxes?

Each country has its own set of regulations.  Please contact your local postal service or government offices to learn more on the tax regulations in your country.

Alternate Boutique is not responsible for any or all additional fees that your country may impose on you for importing goods.  It is the customers responsibility to pay any and all additional customs fees.

Backorders

Any items on backorder should be fulfilled within 2 weeks.  A refund will be issued after that time period.

Refunds & Exchanges

We do not offer refunds.

All sales are final on items on sale/clearance  

Exchanging an item: Items are eligible for exchange within 10 days of receiving the item!  To be eligible for a return the item must be unworn and returned in the original packaging that you received. An email must be sent to returns@alternateboutique.com within the 10 days or receiving the item with name, email address, order number, and reason for exchange.  All exchange inquiries will be reviewed and processed within 1-2 weeks.   We won’t be able to process or return any and all items that are used or damaged by you(the customer).  Exchanges will be processed within 1-2 weeks in Store credit ONLY! (Store credit expires after 1 year from date of issue)

I received the wrong item.

If the item you received does not match your order please contact us at support@AlternateBoutique.com  we offer exchanges for incorrect items.  To be eligible for an exchange the item must be unworn and returned in the original packaging that you received.

Payment Methods accepted

Visa, MasterCard, American Express, Discover, and PayPal

When will I be charged for my order

All chargers should happen immediately.  An order confirmation email will be sent to the email address provided during checkout.  If you did not receive a credit card charge or email order confirmation please email us at support@AlternateBoutique.com

Why are there so many options for currency?

We provide you the currency of your location but all orders are processed in US dollars.   The cart might display your local currency but you will check out in US dollars at the most current exchange rate.